Terms & Conditions

Welcome to HAYES AUTOMOTIVE LTD. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using this website or booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

2. Services Provided

HAYES AUTOMOTIVE LTD provides mobile mechanic and roadside assistance services including:

• Emergency breakdown assistance
• Battery replacement
• Tyre change and puncture repair
• Oil and filter service
• Engine diagnostics
• Brake inspection

Services are subject to availability and technician scheduling.

3. Booking Process

When you submit a booking request through our website or mobile app, you are requesting our services. A booking is confirmed only when you receive confirmation from our team via email or phone.

We reserve the right to decline service requests based on:

• Availability
• Location accessibility
• Safety concerns
• Service limitations

4. Pricing and Payment

Service pricing will be communicated before work begins. Prices are subject to:

• Service type and complexity
• Parts and materials required
• Location and travel distance
• Time of service (emergency services may incur additional fees)

Payment is due upon completion of service unless otherwise agreed. We accept cash, card, and electronic payments.

5. Cancellation Policy

You may cancel or reschedule a booking by contacting us at least 24 hours in advance. Late cancellations or no-shows may incur a cancellation fee.

6. Liability and Warranties

We strive to provide high-quality services. However:

• Services are provided "as is" to the best of our ability
• We are not liable for pre-existing vehicle conditions not disclosed
• Our liability is limited to the cost of the service provided
• We are not responsible for delays caused by factors beyond our control

Any warranties on parts or workmanship will be clearly communicated at the time of service.

7. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your vehicle and location
• Ensure safe access to your vehicle for our technicians
• Be present or have an authorized representative available
• Pay for services rendered in a timely manner
• Treat our staff with respect and professionalism

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of HAYES AUTOMOTIVE LTD and protected by intellectual property laws. You may not reproduce or distribute content without permission.

9. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Limitation of Liability

To the fullest extent permitted by law, HAYES AUTOMOTIVE LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Continued use of our services constitutes acceptance of the updated terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us:

HAYES AUTOMOTIVE LTD
Email: contact@hayesautomotive.online
Address: 4 Cornhouse Buildings, Claydons Lane, Rayleigh, England, SS6 7UP