Privacy Policy

Effective Date: February 2026

HAYES AUTOMOTIVE LTD ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or mobile application.

1. Information We Collect

When you use our website or submit a booking request, we may collect:

  • Full Name
  • Phone Number
  • Email Address
  • Address / Service Location
  • Vehicle Details (Make, Model, Registration)
  • Service Description or Notes
  • Booking Preferences

We only collect information that you voluntarily provide.

2. How We Use Your Information

We use your personal information solely for:

  • Processing and managing booking requests
  • Contacting you regarding appointments
  • Providing automotive services
  • Customer support and follow-up
  • Maintaining service records
  • Legal and accounting compliance

We do not sell or trade your personal data.

3. Legal Basis for Processing (UK GDPR)

We process personal data based on:

  • Your consent when submitting forms
  • Contractual necessity to provide requested services
  • Legitimate business interests
  • Legal obligations under UK law

4. Sharing of Information

Your information may be shared only with:

  • Internal staff
  • Assigned technicians handling your booking

We do not share data with third-party marketing companies.

5. Data Storage & Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorized access
  • Accidental loss
  • Alteration
  • Disclosure

While we strive to protect your data, no online system can guarantee absolute security.

6. Data Retention

We retain booking and service records only as long as necessary for:

  • Business operations
  • Legal compliance
  • Tax and accounting requirements

7. Cookies

Our website may use essential cookies for:

  • Website functionality
  • Performance monitoring
  • Security

We do not use intrusive tracking without notice.

8. Your Rights (UK Data Protection Law)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where legally applicable)
  • Object to certain processing

To exercise these rights, contact us at:

Email: contact@hayesautomotive.online

9. Children's Privacy

Our services are not intended for individuals under the age of 16.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.

11. Contact Information

HAYES AUTOMOTIVE LTD
Email: contact@hayesautomotive.online

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